Refund Policy

At RK Software Solution, customer satisfaction is our top priority. We stand by the quality of our independent tech support services and offer a straightforward refund policy.

Our "No Fix, No Fee" Commitment

Our primary goal is to solve your technical issue. If our technicians are unable to resolve the primary issue for which you paid, you will not be charged the service fee.

Eligibility for a Refund

To be eligible for a refund, please note the following conditions:

• The refund request must be for the specific, primary issue that was agreed upon at the start of the service.
• You must have followed all the instructions and recommendations provided by our technician.
• The issue must not be a result of a hardware failure or a problem outside the scope of remote support.

How to Request a Refund

To request a refund, please contact our customer service team within 7 days of your service date. You can reach us via:

• Phone: 833 (783) 2943
• Email: support@rksoftwaresolution.com

Processing Refunds

Once your request is approved, the refund will be credited back to your original method of payment within 7-10 business days.